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teamthink - Insurance QA Software for Claims & Underwriting Audits

teamthink

Insurance QA software

Reduce leakage costs and optimize insurance claims and underwriting with powerful, customizable quality assurance audit software.

Optimize your claims and underwriting QA review processes. Quality assurance drives quality results.

teamthink® is a powerful SaaS insurance QA suite for claims and underwriting reviews. It replaces spreadsheets, databases and legacy QA systems forever.

The teamthink QA software helps quality assurance teams manage audit reviews with greater speed, volume and accuracy. Its comprehensive measurement, analysis and reporting tools deliver actionable information that benefits QA, business managers and company-wide performance.

Measure performance and analyze results against your best practices, KPIs and compliance requirements.

Develop reviewer questionnaires and audit forms that fully support your specific quality assurance goals.

Visualize results using standard reports and dashboards to quickly understand key metrics.

Increase productivity with questionnaires that display only pertinent information based on the facts of the file

Integrate company-wide data to understand the performance of people, groups and processes to drive continuous improvement.

Link performance problems directly to their financial outcomes utilizing leakage and payment accuracy studies.

  • Are you running your claims reviews on spreadsheets or an outdated system built by someone who’s no longer with the company?
  • Are you dependent on your IT department for every questionnaire update?
  • Can you quickly adjust your tools to find new insights or better reflect your team’s changing priorities?

teamthink will help you move beyond these problems.

As insurance carriers grow, their quality assurance systems are often unable to keep pace. Highly skilled QA reviewers and managers may spend endless time analyzing and reporting, which leaves them little time for other responsibilities. When existing QA tools are outdated or inefficient, they cannot provide the data or insights needed to make a significant impact on your organization’s performance. teamthink can help your team identify, measure and mitigate leakage to improve financial performance. Discover why teamthink is the most popular insurance QA automation tool in the world.

Flexible and scalable

Customize every aspect of teamthink to the needs of your team. Edit questions, metrics, reports, modules and users as your needs change.

Secure hosting

We host and maintain your teamthink web server so you can access and edit your QA system with minimal involvement from IT.

Web-based access

teamthink offers secure, web-based logins so you can onboard quickly and access your data across multiple teams, offices and locations.

Robust features

Analyze every step of process improvement with comprehensive audits of internal, cross-functional and third-party teams and processes.

Powerful reports

Generate robust and customizable reports around the data, metrics and insights that matter most to each team or department.

Expansion modules

Add powerful expansion modules to extend your teamthink capabilities as the needs or focus of your QA team changes.

QA insights

Inform your decision-making with financial outcomes. Link performance and quality issues directly to their effects on leakage and risk.

Data integration

Integrate data from claims, underwriting and other business groups to measure performance across the company.

 

Learn how teamthink can improve your business processes by speaking to one of our experts.

Contact us

features

Flexible and scalable

Customize every aspect of teamthink to the needs of your team. Edit questions, metrics, reports, modules and users as your needs change.

Secure hosting

We host and maintain your teamthink web server so you can access and edit your QA system with minimal involvement from your IT team.

Web-based access

teamthink offers secure, web-based logins so you can onboard quickly and access your data across multiple teams, offices and locations.

Robust features

Analyze every step of process improvement with comprehensive audits of internal, cross-functional and third-party teams and processes.

Powerful reports

Generate robust and customizable reports around data and insights that matter to each team or department.

Expansion modules

Add powerful expansion modules to extend your teamthink capabilities as the needs or focus of your QA team changes.

QA insights

Inform your decision-making with financial outcomes. Link performance and quality issues directly to their effects on leakage and risk.

Data integration

Integrate data from claims, underwriting and other business groups for a unified solution that measures performance across the company.

Learn how teamthink can improve your business processes by speaking to one of our experts.

Contact us

Every user has access to the four core teamthink software components.

These four core modules represent the powerful base upon which the teamthink process improvement software is based. In addition to these core components, users can add expansion modules to enhance and customize teamthink to their needs.

1

Reviewer

Capture detailed performance information with powerful and user-friendly questionnaires.

2

Reporter

Customize reports to obtain detailed insights, metrics and managerial feedback.

3

Administrator

Manage common tasks like adding users, creating audits and running reports.

4

Author

Increase QA efficiency with maximum control over questionnaire development.

1

Reviewer

Capture detailed performance information with powerful and user-friendly questionnaires.

2

Reporter

Customize reports to obtain detailed insights, metrics and managerial feedback.

3

Administrator

Manage common tasks like adding users, creating audits and running reports.

4

Author

Increase QA efficiency with maximum control over questionnaire development.

Expansion modules

System integration

The system integration module supports web services integrations, including our Guidewire Accelerator for ClaimsCenter.

Data integration

The DI module imports data in its native format and converts it automatically for teamthink. It also supports Single Sign-On (SSO) & encrypted email.

File selection & assignment

FSA selects file samples for review and assigns files based on custom criteria, including statistically valid sampling & confidence interval models.

Question-level responsibility

The QLR module delivers question-by-question information on how each user or group affects overall file performance.

File results dashboard

Show quality scores, leakage, comments, IFRs and a top issues pie chart with the ability to drill down through the hierarchy to view results.

Custom dashboard

Custom dashboards can display custom reporting data and claims/underwriting metrics to satisfy specific team or business unit needs.

Development planning

The DP module allows multiple teams to analyze performance, develop action plans and track improvements using action items and observations.

Snapshot

The Snapshot module contains annual copies of your current operating environment, including reviews, reports, questionnaires and data.

Product support

Email us at support@athenium.com

Let’s get started

Schedule a demo, request pricing or speak with a member of the team.

Try teamthink Envoy free for 7 days

Dive into the Envoy audit interface.
Get a feel for the reviewer workflow,
interactive dashboard & QA reporting features.

teamthink claims audit software dashboard