teamthink
Insurance audit software
Reduce leakage costs and optimize insurance claims and underwriting with powerful, customizable quality assurance audit software.
Optimize your claims and underwriting QA review processes. Quality assurance drives quality results.
teamthink® is a powerful SaaS insurance audit suite for claims and underwriting reviews. It replaces spreadsheets, databases and legacy audit systems forever.
The teamthink QA software helps quality assurance teams manage audit reviews with greater speed, volume and accuracy. Its comprehensive measurement, analysis and reporting tools deliver actionable information that benefits QA, business managers and company-wide performance.
Develop reviewer questionnaires and audit forms that fully support your specific quality assurance goals.
Visualize results using standard reports and dashboards to quickly understand key metrics.
Integrate company-wide data to understand the performance of people, groups and processes to drive continuous improvement.
Link performance problems directly to their financial outcomes utilizing leakage and payment accuracy studies.
- Are you running your claims reviews on spreadsheets or an outdated system built by someone who’s no longer with the company?
- Are you dependent on your IT department for every questionnaire update?
- Can you quickly adjust your tools to find new insights or better reflect your team’s changing priorities?
teamthink will help you move beyond these problems.
As insurance carriers grow, their quality assurance systems are often unable to keep pace. Highly skilled auditors and managers may spend endless time analyzing and reporting, which leaves them little time for other responsibilities. When existing QA tools are outdated or inefficient, they cannot provide the data or insights needed to make a significant impact on your organization’s performance. teamthink can help your team identify, measure and mitigate leakage to improve financial performance. Discover why teamthink is the most popular insurance audit automation tool in the world.
In our company, a lot of people often work on a single file, which made it hard to fairly evaluate their individual performance. With teamthink, we have a clear understanding of each person’s work, while still seeing the quality of the whole file. This has been a big step forward in helping us meet our goals.
Quality Director, Fortune 100 Insurance Company
As a result of properly leveraging the teamthink system, we have experienced an 8 point increase in claim handling quality, which has translated to measurable improvements in claim department financial results.
VP of Claims at a major P&C insurance carrier
We see the future of our dashboard usage leading to the empowerment of our management staff, to develop their people and to provide real time file review information. Providing simple access to this information is vital to the success of training and developing our underwriting staff in a timely manner.
Tony Vicari, Quality Assurance Analyst
Flexible and scalable
Customize every aspect of teamthink to the needs of your team. Edit questions, metrics, reports, modules and users as your needs change.
Secure hosting
We host and maintain your teamthink web server so you can access and edit your QA system with minimal involvement from IT.
Web-based access
teamthink offers secure, web-based logins so you can onboard quickly and access your data across multiple teams, offices and locations.
Robust features
Analyze every step of process improvement with comprehensive audits of internal, cross-functional and third-party teams and processes.
Powerful reports
Generate robust and customizable reports around the data, metrics and insights that matter most to each team or department.
Expansion modules
Add powerful expansion modules to extend your teamthink capabilities as the needs or focus of your QA team changes.
QA insights
Inform your decision-making with financial outcomes. Link performance and quality issues directly to their effects on leakage and risk.
Data integration
Integrate data from claims, underwriting and other business groups to measure performance across the company.
Learn how teamthink can improve your business processes by speaking to one of our experts.
features
Flexible and scalable
Customize every aspect of teamthink to the needs of your team. Edit questions, metrics, reports, modules and users as your needs change.
Secure hosting
We host and maintain your teamthink web server so you can access and edit your QA system with minimal involvement from your IT team.
Web-based access
teamthink offers secure, web-based logins so you can onboard quickly and access your data across multiple teams, offices and locations.
Robust features
Analyze every step of process improvement with comprehensive audits of internal, cross-functional and third-party teams and processes.
Powerful reports
Generate robust and customizable reports around data and insights that matter to each team or department.
Expansion modules
Add powerful expansion modules to extend your teamthink capabilities as the needs or focus of your QA team changes.
QA insights
Inform your decision-making with financial outcomes. Link performance and quality issues directly to their effects on leakage and risk.
Data integration
Integrate data from claims, underwriting and other business groups for a unified solution that measures performance across the company.
Learn how teamthink can improve your business processes by speaking to one of our experts.
Every user has access to the four core teamthink software components.
These four core modules represent the powerful base upon which the teamthink process improvement software is based. In addition to these core components, users can add expansion modules to enhance and customize teamthink to their needs.
1
Reviewer
Capture detailed performance information with powerful and user-friendly questionnaires.
2
Reporter
Customize reports to obtain detailed insights, metrics and managerial feedback.
3
Administrator
Manage common tasks like adding users, creating audits and running reports.
4
Author
Increase audit efficiency with maximum control over questionnaire development.
1
Reviewer
Capture detailed performance information with powerful and user-friendly questionnaires.
2
Reporter
Customize reports to obtain detailed insights, metrics and managerial feedback.
3
Administrator
Manage common tasks like adding users, creating audits and running reports.
4
Author
Increase QA efficiency with maximum control over questionnaire development.
Expansion modules
System integration
The system integration module supports web services integrations, including our Guidewire® Accelerator for ClaimCenter.
Data integration
The DI module imports data in its native format and converts it automatically for teamthink. It also supports Single Sign-On (SSO) & encrypted email.
File selection & assignment
FSA selects file samples for review and assigns files based on custom criteria, including statistically valid sampling & confidence interval models.
Question-level responsibility
The QLR module delivers question-by-question information on how each user or group affects overall file performance.
File results dashboard
Show quality scores, leakage, comments, IFRs and a top issues pie chart with the ability to drill down through the hierarchy to view results.
Custom dashboard
Custom dashboards can display custom reporting data and claims/underwriting metrics to satisfy specific team or business unit needs.
Development planning
The DP module allows multiple teams to analyze performance, develop action plans and track improvements using action items and observations.
Snapshot
The Snapshot module contains annual copies of your current operating environment, including reviews, reports, questionnaires and data.
Stay ahead with Athenium Analytics whitepapers.
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Product support
Email us at support@athenium.com
Let’s get started
Schedule a demo, request pricing or speak with a member of the team.