IQA: The Insurance Quality Assurance Conference

Stay tuned for information on the 2019 IQA Conference. See information from the 2018 IQA conference below.

IQA Conference 2018 Presentations

Please use the links below to download this year's presentations.

QA Basics presented Day 1, Workshop 1

Relationships Panel presented Day 1, Session 1

Continuing to Add Value to your Quality Programme presented by Matthew Taylor, File Review Consultant UK and International Claims, RSA

Digital Transformation and the Future of Claims QA presented by Jim Kremer and Paul Turecame, EY

This is the third annual conference designed for Quality Assurance (QA) professionals from insurance carriers and other key stakeholders in QA.

The IQA Conference brings together a community of claims and underwriting quality assurance professionals. Attendees will:

Gather QA Industry Insights from our speakers and panelists. Presenters draw on their experience in claims and underwriting QA, to share what has worked for them and where they see the industry’s future.

Collaborate with experts from other organizations during breakout sessions. Our sessions will ignite actionable insights through conversation on highly relevant industry-wide topics.

Network with peers throughout the conference.

We were thrilled with the positive feedback we received from prior conferences and cannot wait to host this industry-wide conference again in 2018. If you have any questions regarding Insurance QA 2018, please email

Take a look at the photos above from IQA Conference 2017 and learn more about why you should attend this year’s conference.

Lodging: Hyatt Regency Boston

We encourage all attendees to take advantage of the discounted room rate at the Hyatt Regency Boston. For $299 per night, you can stay in the same venue as the event and in the heart of historic Boston.

Address: One Avenue De Lafayette, Boston, MA

Map and Direction

When registering for the conference, you'll be given a link to the Hyatt Residency Boston hotel to book a room.

Conference Agenda

Hyatt Lobby

Throughout the Day

Hyatt Lobby

Hyatt Lobby

7:30 - 9:00 am

Check In

Hyatt Lobby

8:00 - 9:00 am


9:00 - 9:45 am

Cape Cod

Cape Cod – Presented by EY's Jim Kremer and Paul Turecamo

10:45 - 11:00 am

Cape Cod: Presented by Matt Taylor, Technical Expert, Claims Control UK Claims, RSA

12:00 - 1:30 pm


1:30 - 2:45 pm

Cape Cod

Claims Track
QA Basics: Are you hitting all key aspects in your program?

Underwriting Track
QA Basics: Are you hitting all key aspects in your program?

2:45 - 3:15 pm

3:15 - 4:45 pm

Track 1 – Martha's Vineyard A
How to Measure QA Impact to Organization KPIs or ROI

Track 2 – Martha's Vineyard B
The Audit is complete: How to best use results

6:00 - 8:00 pm

Adrienne Salon, 4th Floor

8:00 - 9:00 am



Cape Cod

Cape Cod

10:30 - 10:45 am

10:45 - 11:45 am

Cape Cod: Cyrena-Marie Arnold, Senior Director of Product Sciences, Athenium Analytics

11:45 -12:45 pm


12:45 -1:45 pm

Track 1 – Martha’s Vineyard A
The Audit is complete: How to best use results

Track 2 – Martha’s Vineyard B
How to Measure QA Impact to Organization KPIs or ROI.

1:45 - 2:00 pm

Cape Cod

Cape Cod

As a Claims QA professional, every session within the IQA conference was relevant to my focus. For me, this sets it apart from other conferences in terms of value. I appreciated the round tables, breakout sessions, and networking opportunities; and I certainly look forward to attending again.
Matt Hitchcock Manager Claims Quality Assessment, Auto-Owners Insurance
The IQA Conference is a great way to meet and hear from professionals that work with all different types of Quality Assurance and Improvement within the insurance industry. I was able to network and get a peek into the workings of small and large, new and mature organizations. The conference has given me and my company new ideas and concepts to bring back and apply to my daily work.
Peter Casteborn Technical Review Manager, Trygg Hansa

Frequently Asked Questions

1. What is the focus of the conference?

The Insurance Quality Assurance (IQA) Conference is designed for Quality Assurance (QA) professionals from insurance carriers and other key stakeholders in QA. This uniquely focused conference is designed to provide a collaborative environment for QA professionals with actionable insights and strategies. You will have the opportunity to learn and share ideas on the current and future state of QA for claims, underwriting, and other disciplines through interactive workshops and panel discussions.

2. Where is the conference?

The conference will be held at the Hyatt Regency Boston. The hotel is centrally located and near many restaurants, theaters, historic sites, and the Boston Common and Public Gardens.

3. What time does the conference begin and end?

On-site check-in opens Monday, September 10th at 1pm and again at 7am on Tuesday September 11th. The first event is at 9am on Tuesday. The conference ends at 3:00 pm on Wednesday September 12th. Most of the optional ‘Getting to Know Boston’ events are on Monday, with the sole exception of the Red Sox at Fenway on Wednesday evening. See the Agenda for details.

4. Who should attend?

The target audience for this conference is Quality Assurance (QA) professionals from insurance carriers and other key stakeholders in QA.

5. How much is the conference?

The cost to attend the conference for both days is $750 if you register before July 15th. After that, the cost is $950. Includes breakfast and lunch both days of the conference and dinner on Tuesday night. The optional networking events are included.

6. What is the cost of dinner on Tuesday?

The cost of dinner on Tuesday is included in the cost of the conference. You can bring a guest for an additional $50.

7. Is there a discounted room block for the conference?

Yes, you can either sign up for the room block with your registration or call the Hyatt Regency Boston at 844-293-0922 and mention the ‘Insurance QA’ room block upon booking. The room block and discounted room rate ($299, plus taxes and fees) will be available until August 21st, 2018. You should book as soon as possible to ensure your space at the hotel.

Stay tuned for information on IQA 2019