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IQA – Insurance QA Conference

IQA 2020 is postponed until next year. Stay up-to-date on the latest insurance QA trends by joining our virtual QA webinar series.

Given the uncertainty around COVID-19 and reopening plans, we’ve decided to postpone the 2020 IQA conference until next year. Instead, we’re planning three virtual webinars this fall to continue delivering thought leadership around claims and underwriting quality. Register for the upcoming webinars below:

Athenium Analytics is an insurtech leader delivering web-based software that helps insurance leaders understand their businesses better. Our teamthink quality assurance software is trusted by more than half of the top 25 insurance carriers in North America. Leveraging big data, artificial intelligence and market-driven insights, our products help carriers of all sizes identify risk and make smart decisions faster. The IQA Conference is dedicated to shaping the future of QA and operational risk.

Attendees at the 2019 IQA Conference include:

  • Allstate
  • AXA XL
  • American Family
  • Berkley Entertainment
  • Berkshire Hathaway
  • CNA Financial
  • CSAA Insurance Group
  • Erie Insurance
  • Everest Insurance
  • Farmers Insurance Group
  • Germania
  • Kemper Corporation
  • Liberty Mutual
  • Lincoln Financial
  • Lyft
  • MetLife
  • Sompo International
  • Zurich Group

2019 IQA presenters

Nick Lamparelli

Co-Founder & CUO, reThought Insurance & Editor at Coverager

Catherine Morris, J.D.

Strategy & Process, Claims Compliance, Quality & Customer Experience,
Farmers Insurance Group

Duane Perkins

Global Head of Claims Excellence,
Zurich Group Claims

Tim Adkisson

Director Quality Assurance – Claims,
Allstate Insurance Company

Ron Nott

AVP – Personal Lines Claims,
Grinnell Mutual

Roosevelt Mosley

Principal and Consulting Actuary, Pinnacle Actuarial Resources

Benjamin F. Heald, AIC, SCLA

Assistant Vice President, Claims, Kemper Corporation

Stacy Reger

Audit Manager,
Kemper Corporation

Ellen Cousins, PhD

Chief Science & Technology Officer, Athenium Analytics

Susan Grady

Executive Vice President, Athenium Analytics & Former President, Berkley Mid-Atlantic Group

Cyrena-Marie Arnold

Meteorologist & VP of Customer Success,
Athenium Analytics

Discover QA insights

Discover insights from our group of expert speakers and panelists. Presenters will draw on their experiences in claims and underwriting QA and discuss the future of the industry.

Collaborate & network

Collaborate and network with experts from other organizations during breakout sessions. Our sessions will ignite your curiosity and deliver actionable insights you can implement at home.

Hosted at our nation's capital

The venue is adjacent to the National Mall, which includes many of Washington DC’s most popular attractions, including the Washington Monument, Lincoln Memorial and Smithsonian Museums.

The Athenium Analytics IQA Conference brings together a community of claims and underwriting quality assurance professionals.

IQA is the premier event for insurance QA professionals to network, learn and discuss industry trends.

IQA 2019 will be our biggest (and best) insurance QA event ever. We encourage you to register as soon as possible to reserve your spot. See below for more details about the agenda, pricing and group discounts. If you have any questions regarding IQA 2019, please email us at

Event details

Venue: Hilton Washington DC National Mall

Date: Tuesday, October 22 – Wednesday, October 23

NOTE: Optional training and demos of the teamthink® quality assurance solution will follow on Thursday, October 24

Your ticket includes:

  • Complimentary cocktail hour on Monday, October 21 at the Athenium Analytics DC office
  • Two catered lunches and a Tuesday evening dinner
  • Access to all breakout sessions and presentations
  • Entrance to the International Spy Museum on Wednesday afternoon

What past IQA attendees are saying

As a Claims QA professional, every session within the IQA conference was relevant to my focus. For me, this sets it apart from other conferences in terms of value. I appreciated the round tables, breakout sessions, and networking opportunities; and I certainly look forward to attending again.

Matt Hitchcock

Manager Claims Quality Assessment, Auto-Owners Insurance

The IQA Conference is a great way to meet and hear from professionals that work with all different types of Quality Assurance and Improvement within the insurance industry. I was able to network and get a peek into the workings of small and large, new and mature organizations. The conference has given me and my company new ideas and concepts to bring back and apply to my daily work.

Peter Casteborn

Technical Review Manager, Trygg Hansa