Senior Customer Success Engineer

Athenium Analytics is seeking a motivated Sr. Customer Success Engineer who will be a key member of the client services team.  The ideal candidate will work with the sales and product teams, as well as our clients. They will provide technical support, training, and development support, and ideally will have industry (insurance) knowledge.

Athenium Analytics has a team-based culture where we work hard and have fun while doing it. We seek to add team members who have the ability to work well in a collaborative environment and can demonstrate critical thinking skills and present and explain complex ideas to the group. Open communication and working well with others is of great value to us.

Key responsibilities

Application development

  • Application development, customization, and configuration
  • Problem identification and troubleshooting
  • Provide input to future product development

Project management

  • Solution development and delivery
  • Project scoping, planning, and risk assessment
  • Work on multiple, simultaneous projects

Demonstration & training

  • Deliver product demonstrations
  • Customize application guides
  • Develop and deliver product training

 Client relationships

  • Creative problem solving
  • Solutions architecture
  • Technical support via email and phone
  • Create and maintain strong client relationships

Minimum qualifications

  • BS Computer Science or equivalent experience
  • 4-10 years software development experience
  • Proven leadership on a software team
  • Strong analytical and software design skills
  • Experience with:
    • SQL and database concepts
    • Scripting languages such as JavaScript, Python, or Perl
    • Reporting applications
    • Web-based application environments
  • Excellent written, verbal skills, and interpersonal skills
  • Track record of on-time project delivery
  • Demonstrated attention to detail/focus on customer satisfaction
  • Strong desire to work in a customer-facing role

Preferred Qualifications

  • Insurance industry experience
  • Previous product support experience
  • Sales or sales support experience
  • Professional experience in customer-facing roles

What we look for

  • Outstanding listening, analytical, organizational and time management skills. Ability to dig into data, surface actionable insights and demonstrates sound decision-making skills. A problem-solver at heart.
  • Excellent written and oral communication skills; demonstrates a high level of diplomacy.
  • Ability to juggle multiple tasks simultaneously, while meeting team deadlines.
  • Strong work ethic, hands-on, detail oriented with a customer service mentality.
  • Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure.
  • Sense of humor, personality, and enthusiasm!

Work location

The position will be based in Dover, NH with travel to other offices or client sites as needed.

 

About Athenium Analytics

Athenium Analytics is an insurtech SaaS company that uses historical data and predictive analytics to help insurance carriers & other organizations measure and manage quality and risk. Our web-based tools, specializing in quality assurance and risk management, are trusted by global, national and regional insurers. While insurance is our primary industry vertical, we also develop solutions for the U.S. Intelligence Community. Leveraging big data, cutting-edge artificial intelligence and market-driven insights, our products help organizational leadership identify and understand risk to make smart decisions faster.

 

 

 

To apply, email your resume and cover letter to careers@athenium.com