Quality Assurance Whitepaper

The importance of reporting & KPIs for your QA team

To improve your insurance carrier’s bottom line, it’s critical that your QA department mobilize data to identify opportunities based on your business needs.

In this paper, we explore the details of QA reporting and how you can get the most from your audits by sharing actionable insights with key stakeholders. Topics include:

• Determining how best to gather, filter and report this data to decision-makers
• Identifying KPIs that dictate when action is necessary to avoid “analysis paralysis”
• Automating processes to provide only necessary data for a specific audience
• Providing actionable QA data drilled down to each business unit