Quality Assurance Webinar

Webinar: 6 questions to ask before (re)designing your quality program

Effective quality assurance (QA) programs help insurance carriers drive claims quality and company-wide improvements. But with so many parties involved in the claims lifecycle, it can be difficult for insurers to isolate, measure and improve key issues throughout the life of a claim. Driving quality is especially difficult across multiple teams, departments, locations and quarters. Before building a new or revamped quality program, insurers must thoughtfully map out the goals, logistics, budget and stakeholders. This session will discuss six essential questions insurers should ask before implementing a modern, company-wide claims quality process.

Julie Market is an Account Manager at Athenium Analytics and works with some of the nation’s largest insurance carriers to help evolve their quality assurance programs. She specializes in quality program design and teaching how to build quality programs for continuous improvement. Before joining Athenium, she spent 13 years at Liberty Mutual working in various areas in personal lines insurance including; distribution, product, and claims quality analytics and strategy.