Calibration is rarely acknowledged as a core feature of insurance audits, but it can be invaluable for QA teams. Think of calibration as an integrity check for your QA process: Are your reviewers consistently following best practices? Simply put, calibration is a...
Your QA processes need strong data integrity to improve business performance and drive meaningful QA insights. When your existing QA tools are outdated or inefficient, they cannot provide the data or insights needed to significantly impact your bottom line. Here are...
Get more from your insurance audits with predictive analytics Original Air Date: Wednesday, March 25, 2020 Time: 1:00 p.m. ET Duration: 45 minutes Claims and underwriting quality are essential to the overall health and performance of every insurance carrier. As...
At one point or another, all businesses suffer from “silo fatigue.” With little overlap in functions and day-to-day operations, it makes sense that departments lose sight of the impact they have on other areas of the company. Do you know how your department impacts...
The hallmark of any successful enterprise is its ability to effectively managing change, specifically growth. Smart organizations get ahead of change by ensuring vital systems are flexible and scalable – how prepared is your company for future growth, market shifts,...
Watch the webinar recording now What to consider before revamping your QA program in 2020 Date: Tuesday, Dec. 10, 2019 Time: 1:00 p.m. ET Duration: 30 minutes Effective quality assurance (QA) programs help you drive claims quality and company-wide improvements. But...
