Finding the right model was never the hard part of building an AI-native QA solution at scale. Part one of a three-part series on how Athenium built AI-powered quality assurance. The industry is past the question of whether to use AI. Celent’s annual survey of...
Every insurance carrier eventually reaches the same crossroads. It rarely begins with a formal technology strategy. More often, it starts with spreadsheets that have become increasingly difficult to manage, quality reviews stored in multiple locations, inconsistent...
Ask a claims or underwriting leader what quality assurance is for, and you may get some version of this answer: it’s how we catch errors before they cost us money. That’s true in many cases, but it’s also the reason QA gets a bad reputation on the...
Why CFOs Are Reframing QA as a Strategic Investment For decades, quality assurance (QA) in property and casualty (P&C) insurance has been viewed primarily as a compliance function, a back-office task to catch errors and maintain regulatory standards. A checkbox,...
