New platform moves carrier QA from sampled review of files to full-population coverage, with explainable, cited findings and governed AI measurement built to elevate QA operations and deliver actionable intelligence at scale.
September 23, 2026 — Athenium today announced the launch of CairnQA, an AI-native quality assurance platform for insurance quality assurance operations. CairnQA delivers actionable intelligence to carriers at enterprise scale, empowering claims, underwriting, and compliance operations to mitigate risk, reduce costs, and improve decision-making in real time. The solution evaluates claim notes, underwriting files and supporting documentation against a carrier’s own guidelines and historical QA standards, returning scored, explainable findings with direct citations to the standard each file was measured against.
“What we set out to build was a system a Chief Claims Officer or Chief Underwriting Officer could put in front of a regulator, their CFO, a board, or their own team and have it deliver truly actionable intelligence across their entire portfolio. CairnQA is the product of two decades of doing quality assurance work for the world’s most demanding insurers, and that experience and expertise has enabled us to develop the next generation of leading QA solutions.” – Jim Greenwell, CEO, Athenium
Quality assurance has historically depended on small sampling sets, with most carriers reviewing only a small percentage of files each year, with issues that appear in a quarterly report having already affected loss and expense outcomes. CairnQA extends your existing QA programs’ reach toward full-population coverage, giving carriers a continuous read on handling quality across the entire book rather than a periodic snapshot of a sample.
“Every QA leader I talk to wants to elevate the impact of their team. With CairnQA, we see a real opportunity for QA leaders to position their team as a true strategic partner and a change driver within their organization,” said Ashley Deveny, General Manager, Insurance at Athenium. “CairnQA takes the judgment these teams already apply and extends it across the entire book, so leaders finally have one consistent measure of quality instead of a sample and an assumption. More importantly, that consistent measure is actionable and real-time, making the QA team a powerful strategic lever for operational improvement.”
The platform follows a five-stage process: secure ingestion of operational data; evaluation against carrier-specific standards; generation of issue-level findings with citable rationale; continuous improvement through SME feedback with human-in-the-loop oversight; and ongoing validation of AI accuracy, reviewer alignment, and trend comparability across updates.
“We built for explainability and governance before we built for scale,” said Joshua Watkinson, Vice President of Product Development at Athenium. “Every evaluation cites the guideline behind it; every workflow component is versioned, and every change is validated against a control set of files. That means when a carrier’s quality score moves, they can tell the difference between their operation changing and our measurement changing. For a regulated function, that distinction is critical. Beyond the strong governance, CairnQA is a powerful collaboration of AI-native capabilities paired with human-driven expertise. We’re striking the right balance to serve a regulated industry with cutting-edge, next-gen technology.”
CairnQA is available today for claims handling, underwriting operations, regulatory and compliance review, with options for deployments going live in weeks. More information is available at athenium.com, or by contacting sales@athenium.com.
About Athenium
Athenium has been a trusted quality assurance partner to the insurance industry’s leading carriers for more than twenty years, helping them improve consistency, accelerate performance improvement, and gain actionable insight across claims, underwriting, and compliance operations. Learn more at athenium.com.
Media contact: marketing@athenium.com