teamthink Envoy

Insurance QA made simple

Quality assurance software designed for insurance teams currently struggling with manual audits and reporting. Automate your QA with questionnaire builders, instant file selection and real-time results.

teamthink Envoy™ empowers QA teams to improve department and individual performance, financial results and increase customer satisfaction.

The key to effective QA is accurately measuring performance against your best practices and then using those results to review and close performance gaps.

teamthink Envoy™ helps you successfully navigate this process. With the right information at your fingertips, you have the knowledge to improve performance quality while reducing operational costs and streamlining your QA processes.

Automate your current QA workflow by moving to a single online interface.

Integrate claims data to review files within the interface.

Choose and assign audit files automatically using configurable selection criteria.

Create audits for each line of business using a customizable questionnaire builder.

Prepopulate questionnaire data fields for faster reviews and improved data integrity.

Produce actionable insights and drill down to key data points through an interactive dashboard.

Instant automation

Transform your QA process from manual to automated and instantly access questionnaires and results data.

Questionnaire builder

Build your own questionnaires and track QA metrics from one robust, easy-to-use interface.

QA insights

Generate actionable reports that connect performance and QA issues directly to their effects on leakage and risk.

Easy implementation

Get up and running quickly with streamlined, expedited deployment. Start gathering insights sooner.

Self-administration

Import files, add new users and run reports with no need for tech support. Get complete control of your QA process.

Web-based access

Log in from multiple locations through secure login protocols. Collaborate from anywhere.

Secure hosting

Manage your QA process without relying on your IT team with full hosting and management from Athenium Analytics.

Learn how teamthink Envoy can improve your business processes by speaking to one of our experts.

Contact us

features

Instant automation

Transform your QA process from manual to automated and instantly access questionnaires and results data.

Questionnaire builder

Build your own questionnaires and track QA metrics from one robust, easy-to-use interface.

Secure hosting

Manage your QA process without relying on your IT team with full hosting and management from Athenium Analytics.

QA insights

Generate actionable reports that connect performance and QA issues directly to their effects on leakage and risk.

Easy implementation

Get up and running quickly with streamlined, expedited deployment. Start gathering insights sooner.

Self-administration

Import files, add new users and run reports with no need for tech support and experience complete control of your QA process.

Web-based access

Log in from multiple locations through secure login protocols. Collaborate from anywhere.

Learn how teamthink Envoy can improve your business processes by speaking to one of our experts.

Contact Us

How much time and labor can teamthink Envoy save you over the next 12 months?

Calculate your labor savings with our interactive calculator.

Look familiar?
Your manual QA process:
  • Extract a list of claims and load it into a spreadsheet.
  • Manually filter to the desired time period.
  • Cross reference the list.
  • Remove claims reviewed in previous audits.
  • Sort the remaining list by handler and open versus closed status.
  • Select the applicable files for each handler.
  • Determine the supervisors performing each review.
  • Distribute the list of chosen claims to the supervisors.
  • Manually track progress.
  • Replace claim assignments as requested by the supervisors.
  • Generate a static results report based on available data.

Automate with teamthink Envoy

  • Extract claim file pull and upload into teamthink Envoy.
  • Select a saved filter.
  • Assign a supervisor from the pre-created list.
  • Choose one open file and one closed file and then run audit.
  • View interactive results dashboards and generate custom reports in PDF or Excel.
How can teamthink Envoy simplify your claims audits?

Product support

Email us at support@athenium.com

Let’s get started

Schedule a demo, request pricing or speak with a member of the team.