teamthink Envoy | Insurance QA automation for evolving carriers

teamthink Envoy

Insurance QA made simple

Quality assurance software designed for insurance teams struggling with manual audits and reporting. Automate your claims and underwriting QA with questionnaire builders, instant file selection and real-time results.

teamthink Envoy empowers QA teams to improve individual and team performance, drive financial results and increase customer satisfaction.

The key to effective QA is accurately measuring performance against your best practices and then using those results to review and close performance gaps.

teamthink Envoy helps you successfully navigate this process. With the right information at your fingertips, you have the knowledge to improve performance quality while reducing operational costs and streamlining your QA process.

Automate your current QA workflow by moving to a secure, online platform.

Integrate claims & policy data to review files within the interface.

Choose and assign audit files automatically using configurable selection criteria.

Create audits for each line of business using a customizable questionnaire builder.

Track leakage and adherence to best practices across the company.

Prepopulate questionnaire data fields for faster reviews and improved data integrity.

Produce actionable insights and drill down to key data points through an interactive dashboard.

teamthink Envoy brings automation to evolving QA programs

Envoy for claims audits

Are you one of the many claims quality teams still using spreadsheets and other legacy tools to manage your file audits? Not only are manual QA processes tedious, but they often fail to yield the objective data and actionable insights needed to drive continuous improvement. Learn how teamthink Envoy can help you save labor hours, combat claims leakage and automate your manual audits.

Download the claims QA sales sheet »

Envoy for underwriting audits

Many insurance carriers will never know how much money they’re losing every year from performance gaps in their underwriting that impact risk assessment, policy pricing, loss and expense ratios. teamthink Envoy for underwriting helps QA programs deploy audits, assess individual and team performance and link root causes to financial outcomes. Help your team drive profit and underwriting quality with teamthink Envoy.

Download the underwriting QA sales sheet »

Try teamthink Envoy free for 7 days

Discover how teamthink Envoy helps insurers like you streamline their audits with questionnaire builders, automated file selection and interactive QA results.

Register now for a 7-day free demo to explore the software for yourself. 

teamthink Envoy underwriting QA results dashboard

Instant automation

Transform your QA process from manual to automated and instantly access questionnaires and results data.

Questionnaire builder

Build your own questionnaires and track QA metrics from one robust, easy-to-use interface.

QA insights

Generate actionable reports that connect performance and QA issues directly to their effects on leakage and risk.

Easy implementation

Get up and running quickly with streamlined, expedited deployment. Start gathering insights sooner.

Self-administration

Import files, add new users and run reports with no need for tech support. Get complete control of your QA process.

Web-based access

Log in from multiple locations through secure login protocols. Collaborate from anywhere.

Secure hosting

Manage your QA process without relying on your IT team with full hosting and management from Athenium Analytics.

Learn how teamthink Envoy can improve your business processes by speaking to one of our experts.

Contact us

features

Instant automation

Transform your QA process from manual to automated and instantly access questionnaires and results data.

Questionnaire builder

Build your own questionnaires and track QA metrics from one robust, easy-to-use interface.

Secure hosting

Manage your QA process without relying on your IT team with full hosting and management from Athenium Analytics.

QA insights

Generate actionable reports that connect performance and QA issues directly to their effects on leakage and risk.

Easy implementation

Get up and running quickly with streamlined, expedited deployment. Start gathering insights sooner.

Self-administration

Import files, add new users and run reports with no need for tech support and experience complete control of your QA process.

Web-based access

Log in from multiple locations through secure login protocols. Collaborate from anywhere.

Learn how teamthink Envoy can improve your business processes by speaking to one of our experts.

Request more information

How much time and labor can teamthink Envoy save you over the next 12 months?

Calculate your labor savings with our interactive calculator.

Look familiar?
Your manual QA process:
  • Extract a list of claims or policies and load it into a spreadsheet.
  • Manually filter to the desired time period.
  • Cross reference the list.
  • Remove files already reviewed in previous audits.
  • Sort the remaining list by employee, date or LOB.
  • Select the applicable files for each handler.
  • Determine the supervisors performing each review.
  • Distribute the list of chosen files to the supervisors.
  • Manually track audit progress.
  • Replace file assignments as requested by the supervisors.
  • Generate a static results report based on available data.

Automate with teamthink Envoy

  • Extract claim/policy file pull and upload into teamthink Envoy.
  • Select a saved filter.
  • Assign a supervisor from the pre-created list.
  • Choose one open file and one closed file and then run audit.
  • View interactive results dashboards and generate custom reports in PDF or Excel.
How can teamthink Envoy simplify your claims & underwriting audits?

Product support

Email us at support@athenium.com

Let’s get started

Schedule a demo, request pricing or speak with a member of the team.

Try teamthink Envoy free for 7 days

Dive into the Envoy audit interface.
Get a feel for the reviewer workflow,
interactive dashboard & QA reporting features.

teamthink claims audit software dashboard