teamthink Envoy™
Insurance QA made simple
Quality assurance software designed for insurance teams struggling with manual audits and reporting. Automate your claims and underwriting QA with questionnaire builders, instant file selection and real-time results.
teamthink Envoy empowers QA teams to improve individual and team performance, drive financial results and increase customer satisfaction.
The key to effective QA is accurately measuring performance against your best practices and then using those results to review and close performance gaps.
teamthink Envoy helps you successfully navigate this process. With the right information at your fingertips, you have the knowledge to improve performance quality while reducing operational costs and streamlining your QA process.
Automate your current QA workflow by moving to a secure, online platform.
Integrate claims & policy data to review files within the interface.
Choose and assign audit files automatically using configurable selection criteria.
Create audits for each line of business using a customizable questionnaire builder.
Track leakage and adherence to best practices across the company.
Prepopulate questionnaire data fields for faster reviews and improved data integrity.
Produce actionable insights and drill down to key data points through an interactive dashboard.
teamthink Envoy brings automation to evolving QA programs
Envoy for claims audits
Are you one of the many claims quality teams still using spreadsheets and other legacy tools to manage your file audits? Not only are manual QA processes tedious, but they often fail to yield the objective data and actionable insights needed to drive continuous improvement. Learn how teamthink Envoy can help you save labor hours, combat claims leakage and automate your manual audits.
Envoy for underwriting audits
Many insurance carriers will never know how much money they’re losing every year from performance gaps in their underwriting that impact risk assessment, policy pricing, loss and expense ratios. teamthink Envoy for underwriting helps QA programs deploy audits, assess individual and team performance and link root causes to financial outcomes. Help your team drive profit and underwriting quality with teamthink Envoy.
How much time can teamthink Envoy save you over the next 12 months?
Calculate your labor savings with our interactive ROI calculator.
In our company, a lot of people often work on a single file, which made it hard to fairly evaluate their individual performance. With teamthink, we have a clear understanding of each person’s work, while still seeing the quality of the whole file. This has been a big step forward in helping us meet our goals.
Quality Director, Fortune 100 Insurance Company
As a result of properly leveraging the teamthink system we have experienced an 8 point increase in claim handling quality, which has translated to measurable improvements in Claim Department financial results.
VP of Claims at a major P&C insurance carrier
We see the future of our dashboard usage leading to the empowerment of our management staff, to develop their people and to provide real time file review information. Providing simple access to this information is vital to the success of training and developing our underwriting staff in a timely manner.
Tony Vicari, Quality Assurance Analyst
Instant automation
Transform your QA process from manual to automated and instantly access questionnaires and results data.
Questionnaire builder
Build your own questionnaires and track QA metrics from one robust, easy-to-use interface.
QA insights
Generate actionable reports that connect performance and QA issues directly to their effects on leakage and risk.
Easy implementation
Get up and running quickly with streamlined, expedited deployment. Start gathering insights sooner.
Self-administration
Import files, add new users and run reports with no need for tech support. Get complete control of your QA process.
Web-based access
Log in from multiple locations through secure login protocols. Collaborate from anywhere.
Secure hosting
Manage your QA process without relying on your IT team with full hosting and management from Athenium Analytics.
Learn how teamthink Envoy can improve your business processes by speaking to one of our experts.
features
Instant automation
Transform your QA process from manual to automated and instantly access questionnaires and results data.
Questionnaire builder
Build your own questionnaires and track QA metrics from one robust, easy-to-use interface.
Secure hosting
Manage your QA process without relying on your IT team with full hosting and management from Athenium Analytics.
QA insights
Generate actionable reports that connect performance and QA issues directly to their effects on leakage and risk.
Easy implementation
Get up and running quickly with streamlined, expedited deployment. Start gathering insights sooner.
Self-administration
Import files, add new users and run reports with no need for tech support and experience complete control of your QA process.
Web-based access
Log in from multiple locations through secure login protocols. Collaborate from anywhere.
Learn how teamthink Envoy can improve your business processes by speaking to one of our experts.
Try teamthink Envoy free for 7 days
Discover how teamthink Envoy helps insurers like you streamline their audits with questionnaire builders, automated file selection and interactive QA results.
Register now for a 7-day free demo to explore the software for yourself.
Look familiar?
Your manual QA process:
- Extract a list of claims or policies and load it into a spreadsheet.
- Manually filter to the desired time period.
- Cross reference the list.
- Remove files already reviewed in previous audits.
- Sort the remaining list by employee, date or LOB.
- Select the applicable files for each handler.
- Determine the supervisors performing each review.
- Distribute the list of chosen files to the supervisors.
- Manually track audit progress.
- Replace file assignments as requested by the supervisors.
- Generate a static results report based on available data.
Automate with teamthink Envoy
- Extract claim/policy file pull and upload into teamthink Envoy.
- Select a saved filter.
- Assign a supervisor from the pre-created list.
- Choose one open file and one closed file and then run audit.
- View interactive results dashboards and generate custom reports in PDF or Excel.
How can teamthink Envoy simplify your claims & underwriting audits?
Stay ahead with Athenium Analytics.
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Product support
Email us at support@athenium.com
Let’s get started
Schedule a demo, request pricing or speak with a member of the team.