Is your quality assurance software a daily grind? As insurance carriers adopt touchless claims and artificial intelligence to increase claims efficiency and improve customer satisfaction, it can be difficult for quality assurance teams to keep pace while relying on...
25 questions to evaluate your current quality assurance process Athenium Analytics has been helping insurance carriers improve their quality assurance processes for almost two decades with teamthink QA software. During that time, we’ve learned that most insurers,...
Is the Quality Assurance program at your company perceived as negative? If so, you are not alone. This is a common theme among many such programs at top insurance carriers. Front-line contributors imagine that their every action is being monitored, and audit feedback...
Meet Athenium Analytics in Nashville at Insurance Innovators USA Athenium Analytics will join 700+ attendees in Nashville this April to hear from over 100 innovative speakers, industry experts and change makers at Insurance Innovators USA, April 17 & 18. Visit us...
See you in Orlando Athenium Analytics is excited to announce that it will be attending the PLRB Claims Conference & Insurance Expo next week in Orlando (March 19-22). Our team will be exhibiting at the event and showing off the latest advances in our quality...
What does calibration really mean and how does it fit into the modern claims and underwriting audit process? In the most literal sense, calibration is the comparison of a measurement value against a known reference or standard. For instance, you might calibrate your...
