Find and mitigate these common claims file mistakes A carrier’s claim quality assurance process is the backbone of success. QA auditors assess open, denied and paid claims to determine if avoidable errors occurred during processing, adjusting or settlement....
Five key insights from our 2019 insurance claims QA survey Dozens of the top 100 insurance carriers use teamthink software to manage sophisticated QA programs involving thousands of handlers, managers and auditors. But at small, regional and specialty...
Can you enhance employee performance using audit software? Quality assurance (QA) is an essential part of the organizational workflow for many insurance companies. Insurance QA allows carriers to ensure their teams are adhering to industry regulations and company...
Do you have tools to objectively evaluate your outside vendors? It’s common for insurers and risk managers to outsource part of the claims process to outside vendors and contractors. Because of that, carriers should have clear processes in place to evaluate the...
How does your QA process compare to industry leaders? We interviewed 36 insurance carriers from across the country to learn more about the current state of insurance QA. The result is a 14-page whitepaper with in-depth insights into the how insurers of different sizes...
Is your quality assurance software a daily grind? As insurance carriers adopt touchless claims and artificial intelligence to increase claims efficiency and improve customer satisfaction, it can be difficult for quality assurance teams to keep pace while relying on...
