Effective quality assurance (QA) programs help insurance carriers drive claims quality and company-wide improvements. But with so many parties involved in the claims lifecycle, it can be difficult for insurers to isolate, measure and improve key issues throughout the...
The ultimate guide to leading change & process improvement Carrier success is measured on financial outcomes—namely growth and profitability. Because of this, insurance audit & compliance teams play a critical role in guiding (and shaping) the success of the...
What will it take to build a best-in-class quality program? The following are seven secrets, as observed over decades working with Athenium Analytics insurance clients, that are key to any successful claims or underwriting audit program. This whitepaper will help you...
Written in collaboration with Aon Inpoint The shift to remote work is putting extra pressure on insurance claims teams as they try to handle increased volume while also managing claims quality and expenses. But new technology is allowing teams to shift from...
Improve your bottom line with a modern insurance QA program You know claims and underwriting quality are important, but aren’t sure where to start. Whether your carrier has an existing quality program, or will be starting from scratch – you need help building a modern...
As the 2020s begin, the insurance industry is facing a huge shift in dynamics. This decade will see changes to the workforce, technology and operations from the top down – and now is the time to ensure your organization stays healthy and profitable as the future...
