Discover how West Bend Insurance uses AI in open claims to drive performance

Date: Tuesday, April 27
Time: 2:00 p.m Eastern / 1:00 p.m. Central
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Is your carrier exploring AI and automation tools to help drive claims efficiency, quality and outcomes? In this live Q&A style webinar, we’ll discuss how West Bend Mutual uses AI-driven open claims alerts to find and correct problematic files before they close. Take a look under the hood to understand how the open claim audit process works and the benefits West Bend has seen with Claims Signal™. More importantly, discover how using AI in your own open claims process can help drive quality and uncover new performance insights for your team.

Webinar details

Mike Cummings, Principal at Aon Inpoint, will speak with special guest, Dave Ertmer, SVP of Claims at West Bend Insurance. Mike and Dave will discuss how the Claims Signal platform helps West Bend enhance financial outcomes while also providing new insights on adjuster performance and improvement opportunities. The session will cover how alerts and analytics help West Bend drive quality with real-time metrics related to contact best practices, statements, attorney involvement, settlement times and more. The session also includes an audience Q&A so you can better understand how open claim alerts can deliver clear ROI for your own organization.

Can’t make the live session? No problem. Register for the event and you’ll receive a copy of the slides and video after it airs.

About the hosts

Dave Ertmer is a graduate of Western Illinois University with a Bachelor of Arts degree. He also earned his Master of Arts degree from Western Illinois University, as well as the Chartered Property Casualty Underwriter, Associate in Claims, and Associate in Management insurance designations. Dave has more than 25 years of experience in the insurance industry. He joined West Bend in 2009 after working for General Casualty Insurance for 15 years in various leadership roles. He is currently senior vice president – claims for West Bend Mutual Insurance. One of his major responsibilities is leading the company’s innovation efforts. Dave also serves in various nonprofit leadership roles in Southeast Wisconsin.

Mike Cummings is a Principal with Aon Inpoint Claims practice. He has over 25 years of experience in the insurance industry working in auto physical damage (APD), property, casualty, workers’ compensation, litigation management, claims quality improvement, operations management, technology research and claims system implementations. Most recently Mike has directed Aon Inpoint’s research on InsurTech solutions for the P&C marketplace to enhance claims operations, customer service and communication. Mike leads the development of the Claims Signal Platform product for Aon Inpoint Claims.

About Claims Signal

Claims Signal™ is a web-based platform that uses artificial intelligence (AI) and natural language processing (NLP) to analyze open claim files and provide early alerts to help carriers improve the quality of claims handing. The software provides automated, open-claim alerts that enable insurers to uncover high-risk claims and provide corrective actions to mitigate those risks earlier in the claims cycle. Discover how Athenium Analytics and Aon Inpoint are building the future of open claims by joining the webinar on Tuesday, April 27 at 2 p.m. Eastern.


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