INTRODUCING CAIRNQA BY ATHENIUM
Quality assurance, elevated by AI.
From a 2% sample to full-population confidence. From black-box scoring to explainable, cited findings. From a once-a-quarter snapshot to a continuous read on how your operation is really performing.
100%
of files reviewed, not sampled
All lines
claims · underwriting · compliance
CairnQA is Athenium's AI-powered quality assurance platform for insurance claims and underwriting operations: built to extend the QA program you've already invested in, not replace it.
THE OPPORTUNITY
Your QA team only knows what 'good' looks like for ~2% of files. Now it can see everything.
Quality assurance has always been one of insurance's most valuable yet most under-resourced disciplines. Skilled reviewers know exactly what separates a well-handled claim from a mishandled one. The problem has never been expertise. It's been reach.
Sampling means most files never get a second look. Feedback loops move slower than the business does. And by the time a pattern shows up in a quarterly report, it's already cost real money.
CairnQA changes the math. It takes the judgment your best reviewers already apply and scales it continuously, consistently, and across every file, not just the ones that get pulled for audit.
WHAT IS CAIRNQA
Full-population quality intelligence: measured, validated, and always improving.
CairnQA reads claim notes, underwriting files, correspondence, and supporting documentation, then evaluates them against your organization's own guidelines, best practices, and historical QA standards, not a generic industry checklist. Every evaluation returns a score, a clear explanation of what was found and why, and a direct citation back to the guideline it's measured against.
It's not a black box, and it's not a replacement for your QA team. It's a force multiplier: the same expertise your reviewers apply today, extended to every transaction your operation produces.
APPLICABLE ACROSS
CLAIMS HANDLING
UNDERWRITING OPERATIONS
REGULATORY & COMPLIANCE REVIEWS
OTHER QA PROCESSES
HOW CairnQA WORKS
Five steps, from raw operational data to governed intelligence.
Like cairns guiding a climb, each stage stacks on the last: every evaluation a step higher toward the summit of consistent quality.
Ingest data
Claim files, notes and transactions, from the systems you run today
Evaluate
Measured against your own standards, not a generic checklist
Generate insight
Issue-level findings with clear, citable rationale
Improve
SME feedback folded back in on a set cadence
Validate & govern
Accuracy and drift tracked on every pipeline update
WHY CairnQA
Five ways CairnQA compounds the return on your QA program.
Everything your QA team already does well: extended, quantified, and applied to every file.
Scale QA across the operation
Extend QA from sample-based reviews to near full-population visibility, freeing your SMEs to focus on the highest-value oversight instead of manual triage.
Identify & quantify impact
Detect missed best practices, inconsistencies, and risk signals as they happen, not months later, and prioritize what carries the biggest financial impact.
Drive targeted coaching
Turn AI findings into evidence-backed coaching. Every insight ties back to real operational data and a specific issue type.
Accelerate time to value
Deploy in weeks, not months. CairnQA adapts to your organization's own rules and guidelines, and keeps adapting as your business evolves.
Enable trusted measurement
Distinguish real operational change from noise introduced by an updated AI model or pipeline, with credible, comparable trend reporting you can defend.
A COMBINED MODEL
Your QA program's strengths, amplified.
BUILT FOR TRUST
Security and governance you can verify
Insurance data demands a different standard of care, and CairnQA was architected around that from day one.
Single-tenant by design
Every client receives dedicated compute, database, and storage. Your data never mixes with anyone else's.
No model training on your data
Your data is never used for model training and is never retained by any foundation model.
Encrypted, everywhere
Data is encrypted in transit and at rest, with dedicated encryption keys per client and regular key rotation.
Human in the loop
End users never interact directly with the underlying AI model, and no feedback reaches CairnQA's knowledge base without administrator review.
Independently verified
Backed by Athenium's SOC 2 Type II certification, aligned to NIST AI RMF, NIST 800-53 and 800-171, with support for GDPR, CCPA/CPRA, and HIPAA-sensitive data.
ADAPTIVE QUALITY ASSURANCE
A continuous intelligence layer for claims and underwriting.
From 2% sampling to near-full-population coverage: every file evaluated, not just a random slice.
From reactive to proactive: catch issues before they become compliance problems or financial losses.
Elevate your QA resources: expand QA capacity without allocating more team time to manual reviews.
AI that earns trust over time: human-in-the-loop alignment and transparent governance keep the system accountable.
Built for insurance: purpose-built for the language, workflows, and standards of insurance QA, not a generic AI tool bolted on.
WHY ATHENIUM
AI built on decades of insurance QA expertise.
CairnQA wasn’t created by a general-purpose software company learning insurance from the outside in. It was built by Athenium, drawing on decades of delivering best-in-class quality assurance programs to insurance carriers across the globe.
That domain expertise shapes how CairnQA works: how quality standards are structured, how files are evaluated, how findings are explained, how reviewer feedback is incorporated, and how performance is measured over time. The result is more than AI applied to insurance data. It is AI purpose-built around the realities of insurance quality assurance.
Technology provides the scale. Athenium’s insurance expertise provides the judgment behind it.
Ready to find your path?
See how CairnQA maps your quality journey, from the first file to a measurably better book of business