Ensuring Quality During Growth: Add Flexibility to Your QA Process
The hallmark of any successful enterprise is its ability to effectively managing change, specifically growth. Smart organizations get ahead of change by ensuring vital systems are flexible and scalable – how prepared is your company for future growth, market shifts, personnel changes, management philosophy swings and business opportunities?
Incorporating QA Automation
Great QA solutions house all of your vital information in a single interface while producing meaningful, easy to interpret, actionable information. Your system should be easy to manage and operate with as few moving parts as possible to reduce reliance on your IT department – but even that can leave employees performing redundant tasks. What you really need to make an organization-wide impact is QA automation.
Without automation, inefficient questionnaires that are difficult to use and include manual processes can hinder productivity and lead to human error. Automation eliminates these issues with simple organization into categories for assignment, litigation and recovery that can help isolate where problems occurred and where training is needed. This pathing logic ensures your QA team is only presented with the appropriate questions, thus maximizing reviewer efficiency and saving precious time.
All strong processes and systems have built-in flexibility and can naturally scale up or down seamlessly. If your business doubled tomorrow, would you need to make any changes to your audit processes? You might need to increase staff, but the process itself should remain constant. One key aspect of a system’s flexibility is how self-contained its mechanisms are.
A single interface system with all relevant data housed in a secure environment ensures minimal impact from outside influences – and provides the peace of mind that your data is secure and reliable. If the inflow of information is complete and timely, all outputs are as close to real-time as possible. This ensures that your data more trustworthy and can help minimize human error.
Tracking and Reporting Growth
As your company grows, one of the biggest challenges is tracking the impact this growth has on your organizational health. Your quality process should make it easy to understand these changes. To facilitate this, you should have multiple measures of performance – such as scores, leakage, issues and cycle times – and be able to capture root causes to better understand the top issues impacting employee performance.
By aggregating these results by file, adjuster or other criteria, you can then export meaningful reports for management. Standard reports can be reconfigured or fully customized, and also generated by office, location and time period, among other criteria.
As a member of the QA or internal audit department, you should have the ability to drill down from any single data point to instantly see more detailed file, group or account insights and easily identify key performance metrics.
Integrating a Holistic Solution
With growth comes opportunities – and roadblocks. It’s vital that your systems are designed for future growth.
The teamthink® insurance QA software from Athenium Analytics is built for this enterprise-level flexibility, allowing your team to maintain and operate independent from your IT department. teamthink’s intuitive, easy-to-use single-user interface sits in the cloud and integrates data from across your organization to understand the performance of the people, groups and processes using continuous improvement initiatives.
With teamthink, you can replace antiquated spreadsheets, databases and legacy QA systems forever; manage your audit reviews with greater speed, volume and accuracy; and quickly access and analyze the metrics that truly drive performance improvement.