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What to consider before revamping your QA program in 2020

Date: Tuesday, Dec. 10, 2019
Time: 1:00 p.m. ET
Duration: 30 minutes

teamthink Envoy insurance QA results dashboardEffective quality assurance (QA) programs help you drive claims quality and company-wide improvements. But with so many parties involved in the claims lifecycle, it can be difficult to isolate, measure and improve key issues throughout the life of a claim.

Driving quality is especially difficult across multiple teams, departments, locations and quarters. Before building a new or revamped quality program, you must thoughtfully map out the goals, logistics, budget and stakeholders. This QA webinar will discuss six essential questions you should ask before implementing a modern, company-wide claims quality process.

Join us Tuesday, Dec. 10, at 1:00 p.m. ET as teamthink expert Julie Markert shares her insights for insurers looking to revamp their QA programs in 2020. She will discuss her experience managing large-scale claims quality programs and provide tips on how to improve your internal QA processes. Terry Casey, our VP of sales, will also provide a quick overview of teamthink Envoy™ claims audit software and show how it can help smaller teams simplify and automate your QA programs.

Julie Market is an account manager at Athenium Analytics and works with some of the nation’s largest insurance carriers to help evolve their QA programs. She specializes in quality program design and teaching how to build quality programs for continuous improvement. Before joining Athenium Analytics, she spent 13 years at Liberty Mutual working in various areas in personal lines insurance including distribution, product and claims quality analytics and strategy. She lives in Phoenix, Ariz., where she enjoys Zumba, hiking, coaching cheerleading and traveling with her family.

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