Quality Assurance Webinar

Webinar: Optimize Your Audit Team to Support Claims & Underwriting KPIs

As claims and underwriting workflows become increasingly automated, it’s more important than ever for insurance quality teams to build processes that can deliver on-demand business insights and drive growth. Insurance veteran and process improvement expert, Christina Guzman, discusses her insider tips on how to develop a more agile and data-driven quality team. Topics include:

• Common roadblocks faced by small & mid-market carriers
• Addressing pain-points faced by evolving quality teams
• Enhancing communication across teams
• Aligning quality & compliance goals with claims/underwriting
• Optimizing your QA team & resources to support company KPIs