Quality Assurance Webinar

Webinar: 5 hurdles to continuous improvement & how to address them

Insurance quality audits can yield insights on everything from financial outcomes and claims health, to performance trends across teams and offices. But often, using QA data to drive continuous improvement is easier said than done. That’s because—even when the tools and motivation are there—hurdles across the organization can make it difficult for QA teams to truly drive change.

In this webinar we discuss the common hurdles QA teams face in driving continuous improvement and provide tips on how to address them within your own organization. Topics include:

• Why claims quality teams struggle to drive change
• Why the culture around audits matters
• How adjusting your metrics can help with buy-in
• How to handle quality scores & audit disputes
• How action plans can drive & manage change

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