IQA 2019 - The Insurance QA Conference

How Data Analytics & Automation Are Changing Insurance QA

Tuesday, October 22 - Wednesday, October 23

Hilton Washington DC National Mall

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Athenium Analytics is an insurtech leader delivering web-based software that helps insurance leaders understand their businesses better. Our teamthink quality assurance software is trusted by more than half of the top 25 insurance carriers in North America. Leveraging big data, artificial intelligence and market-driven insights, our products help carriers of all sizes identify risk and make smart decisions faster. The IQA Conference is dedicated to shaping the future of QA and operational risk.

Discover QA Insights

Discover insights from our group of expert speakers and panelists. Presenters will draw on their experiences in claims and underwriting QA and discuss the future of the industry.

Collaborate & Network

Collaborate and network with experts from other organizations during breakout sessions. Our sessions will ignite your curiosity and deliver actionable insights you can implement at home.

Hosted at our Nation's Capital

The venue is adjacent to the National Mall, which includes many of Washington DC's most popular attractions, including the Washington Monument, Lincoln Memorial & Smithsonian Museums.

Athenium Analytics IQA Conference brings together a community of claims & underwriting quality assurance professionals.

IQA is the premier event for insurance QA professionals to network, learn and discuss industry trends.

IQA 2019 will be our biggest (and best) insurance QA event ever. We encourage you to register as soon as possible to reserve your spot. See below for more details about the agenda, pricing and group discounts. If you have any questions regarding IQA 2019, please email us at

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Event Details

Venue: Hilton Washington DC National Mall

Date: Tuesday, October 22 - Wednesday, October 23

NOTE: Optional  training & demos of the teamthink® quality assurance solution will follow on Thursday, October 24

Your Ticket Includes:
  • Complimentary cocktail hour on Monday, October 21 at the Athenium Analytics DC office
  • Access to all breakout sessions & keynote speeches on the state & direction of the industry
  • Optional training & demos of the teamthink quality assurance solution on Thursday, October 24
  • Evening receptions & activities in the heart of Washington, DC
Speaker Announcements

Our next round of speakers will be announced shortly

Insuring Tomorrow: How Technology Will Dramatically Change The Future of Insurance

Nick Lamparelli

Co-Founder & CUO, reThought Insurance & Chief Evangelist, Insurance Nerds

Claims Excellence: Transforming the Culture Around Audits

Ron Nott

Assistant Vice President – Personal Lines Claims, Grinnell Mutual

Insurance Expert & Master of Ceremonies

Susan Grady

Senior VP, Athenium Analytics & Former President, Berkley Mid-Atlantic Group

Conference Agenda Proposal

Athenium Analytics is currently hard at work building the agenda for IQA 2019 – the proposed topics and daily schedules are subject to change. If you are interested in delivering a presentation, please email to discuss topic ideas.

Arrival & Check-In

Arrive at the Hilton DC National Mall Hotel and check-in for the IQA event in the hotel lobby.

1:00 pm - 6:00 pm

Explore Washington DC on your own, including nearby museums and monuments around the National Mall.

6:00 pm - 8:30 pm

Meet and greet cocktail event at the Athenium Analytics DC office.

Keynote & Day 1 Sessions

Session speakers and content are still in development, but will cover a range of topics including: QA Innovation, File Selection Automation, Dashboards and Visualization, Predictive Analytics, Claims & UW technology, teamthink product developments and more.

7:30 - 9:00 am


8:00 - 9:00 am


Learn more about conference theme and the type of content you can expect at this year's conference.

Nick Lamparelli

Nick Lamparelli - Co-Founder & CUO at reThought Insurance & Chief Evangelist at Insurance Nerds

10:45 - 11:00 am

Coffee and snacks

Ron Nott

Ron Nott - Assistant Vice President – Claims, Personal Lines/Farm | Grinnell Mutual Reinsurance Company

12:00 - 1:30 pm

Eat, drink and network

A Panel of QA experts discusses the future of claims reviews

2:30 - 2:45 pm

Coffee break

Announcement coming soon.

Small group discussions on how predictive analytics can help produce better audits.

Small group discussions on how you can prepare for next-gen QA.

Day 2 Sessions

Session speakers and content are still in development, but will cover a range of topics including: QA Innovation, File Selection Automation, Dashboards and Visualization, Predictive Analytics, Claims & UW technology, teamthink product developments and more.

8:00 - 9:00 am


Discuss day 1 takeaways and preview day 2 agenda

Understand the various ways predictive analytics can streamline the insurance workflow for claims, underwriting and quality assurance.

10:15- 10:30 am

Coffee and snacks

Understand how QA processes have changed - and how new resources, like AI and predictive analytics, will transform QA in the future.

Understand how predictive analytics and machine learning are being used to help insurers measure and mitigate natural hazard risk.

12:00 - 1:30 pm


Understand how action items and feedback can help drive performance improvement for individuals and teams.

See how teamthink QA software is changing the way insurers tackle quality assurance.

3:15 - 3:30 pm

Coffee and snacks

Small group breakout sessions

Small group breakout sessions

4:30 - 5:00 pm

IQA Summary and Wrap-Up

TBD social activity in DC

Departure & Optional teamthink Training

teamthink customers and prospects are invited to participate in optional training sessions at the Athenium Analytics D.C. office.

Overnight Accommodations
Hilton Washington DC National Mall

A block of rooms has been made available for conference attendees at the Hilton National Mall for a special rate of $299 per night. Follow the link after registration to reserve your room today. The discounted rate is available until October 1st.


480 L’Enfant Plaza SW, Washington, DC 20024

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As a Claims QA professional, every session within the IQA conference was relevant to my focus. For me, this sets it apart from other conferences in terms of value. I appreciated the round tables, breakout sessions, and networking opportunities; and I certainly look forward to attending again.
Matt Hitchcock Manager Claims Quality Assessment, Auto-Owners Insurance
The IQA Conference is a great way to meet and hear from professionals that work with all different types of Quality Assurance and Improvement within the insurance industry. I was able to network and get a peek into the workings of small and large, new and mature organizations. The conference has given me and my company new ideas and concepts to bring back and apply to my daily work.
Peter Casteborn Technical Review Manager, Trygg Hansa

Frequently Asked Questions

1. What is the focus of the conference?

The Insurance Quality Assurance (IQA) Conference is designed for Quality Assurance (QA) professionals from insurance carriers and other key stakeholders in QA. This uniquely focused conference is designed to provide a collaborative environment for QA professionals with actionable insights and strategies. You will have the opportunity to learn and share ideas on the current and future state of QA for claims, underwriting, and other disciplines through interactive workshops and panel discussions.

2. Where is the conference?

The conference will be held at the Hilton DC National Mall Hotel in Washington, DC. The hotel is centrally located and near many of the city’s best attractions, restaurants and entertainment. View the hotel website.

3. What time does the conference begin and end?

On-site check-in opens Monday, October 21st at 1:00 pm and closes at 7:00 pm. IQA check-in resumes at 7:00 am on Tuesday, October 22 before the conference kick-off. The first IQA session officially begins at 9:00 am on Tuesday. The conference ends on Wednesday evening, October 23rd. teamthink QA customers are invited to attend an optional training session on Thursday morning, October 24. More details will be provided as we get closer to the event. See the agenda for more details.

4. Who should attend?

IQA is open to all quality assurance (QA) professionals and leadership from carriers and insurtech companies. While a majority of content may focus on Claims QA topics, Underwriting QA professionals are also encouraged to attend.

5. How much is the conference?

The cost to attend the conference for both days is $750 per person if you register during the early-bird period. Includes breakfast and lunch both days of the conference and dinner on Tuesday night. The optional networking events are included. Bring several members of your team to receive a group discount of $700 per person. Please Note: The registration cost does not include the price of hotel rooms at the Hilton DC National Mall, which are $299 plus tax and fees.

7. Is there a discounted room block for the conference?

Yes, you can either sign up for the room block with your registration or call the Hilton DC National Mall and mention the ‘IQA 2019‘ room block upon booking. The room block and discounted room rate ($299, plus taxes and fees) will be available until August 21st, 2019. You should book as soon as possible to ensure your space at the hotel.

A Review of the IQA Conference 2018 Presentations

QA Basics presented Day 1, Workshop 1

Relationships Panel presented Day 1, Session 1

Continuing to Add Value to your Quality Programme presented by Matthew Taylor, File Review Consultant UK and International Claims, RSA

Digital Transformation and the Future of Claims QA presented by Jim Kremer and Paul Turecamo, EY