The Technical Solutions Specialist (TSS) is a key member of the account management team. The TSS is customer facing technical expert who will triage and complete daily requests from clients as well as work on initial implementations and special projects. The TSS will serve as a liason between the Customer Success team and the Product Development, Professional Services and Engineering teams. The TSS will provide direct support to customers how to configure teamthink and ideally will have industry (insurance) knowledge. The TSS will report directly to the Director of Professional Solutions Specialists or their designee.

Roles & Responsibilities:

  • Provide technical and applications support to customers and service personnel via phone and email
  • Help new customers to install and configure teamthink products
  • Use deep understanding of teamthink features and capabilities to guide customers towards current product features
  • Provide occasional billable Professional Services to clients
  • Perform webinar and in-person training
  • Work with Product Management on prioritization of teamthink feature requests
  • Travel on business up to 10% of any given month
  • Participate with Account Management to prepare functional descriptions of requested changes performed by Professional Services staff
  • Partner with Marketing to write product feature use guides for online help

Required Qualifications:

  • Bachelor’s degree
  • Knowledge of IT systems and software
  • Demonstrated problem-solving capabilities
  • Outstanding verbal and written communication skills
  • Ability to manage multiple projects and respond to client needs in a professional and timely manner

Desired Qualifications:

  • Insurance industry experience
  • Previous product support experience
  • Sales or sales support experience

To apply, email your resume and cover letter to careers2018@athenium.com