One-third of the largest P&C Insurance carriers use Athenium’s systematic quality review process to improve performance, reduce leakage, and increase customer satisfaction.

Property & Casualty Insurance

Overview
Athenium solutions identify all possible causes of deficiencies in performance quality with a systemic measurement and feedback system. The typical savings exceed 5 times total investment!

Benefits Rapid reduction of leakage Improve effectiveness and consistency Base for continuous process improvement Superior customer satisfaction More effective audit and review process

Applications Claims Management Quality and Cost Improvement Underwriting Vendor Management Litigation Management

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Data Collection Systematic collection of data using a unique interactive audit questionnaire to identify the links between specific behaviors and economic outcomes. Improves the efficiency, consistency, and effectiveness of audit processes.

Data Reporting Flexible on-demand reporting that can create any desired view of data from specific individual performance reports to long-term trends over time. Calibration process assures data consistency. Actionable feedback produces desired changes.

Data Analysis Ability to identify and drill down on specific behaviors or teams to identify major and minor root causes of leakage.

Related Article: "Measure for Success!" by Mark Snyder

Related Case Study: Improve Claims Operation

Customer Quote
“ Robust reporting provided by teamthink® allowed us to drill down to opportunity areas and get insight into causes of leakage and areas of opportunity.” – Tim Thomas, VP Operations at Direct General