Athenium has a solution that can accommodate most environments.

• Can teamthink^® work in my company?
  Yes! teamthink^® is currently used for Continuous Performance Improvement, Vendor Management, Legal Services, Call Center Performance, Regulatory Compliance, and Best Practices Monitoring. In insurance, teamthink^® is used for underwriting and claims reviews in many lines of business, such as Auto, Liability, Property, Workers Comp, etc. The software is extremely flexible and has many other applications.
• Is the teamthink^® tool customizable?
  Yes! The teamthink^® tool can be used in varying industries for multiple purposes, it is not limited to what we have described on our website. We do have templates and questionnaires that can be designed from scratch to address your organization’s specific needs. Also, our flexible reporting capabilities allow you to organize, sort, prepare and present data any way you want.
• How much will the Athenium Solution cost?
  The Athenium Solution price is based on two factors: software and services. In the early stages the cost is mostly for services, but within 12 months the cost is largely an annual software license.  The total investment is usually modest and in most cases the return on investment is in excess of 5X over the first 18 months.
• What are the system requirements for Athenium's teamthink^® software solutions?
  A web browser and an Internet connection are all your users will need to do reviews in teamthink^® . Administrative tasks are also done via a web browser. Questionnaire authoring, typically done by a very small team, requires installing teamthink^® Expert, Athenium's questionnaire authoring tool on a Microsoft Windows operating system.
• Who hosts the application and data?
  The teamthink^® application and data can be hosted by Athenium or internally. Currently, all of our customers have chosen to have Athenium be the host in a carrier class data center with redundant Internet and power feeds. This allows our clients to cut down on IT and maintenance costs and usually results in a far quicker deployment process. Athenium maintains a completely isolated and secure teamthink® environment for each customer. This model provides excellent speed and reliability to clients nationwide and internationally.
• Who in my organization will do the teamthink^® reviews?
  Your specific business processes determine who your reviewers are. teamthink^® questionnaires are designed so that a reviewer does not need to know all of your organization's best practices - only the key facts of the situation or file. The questionnaire leads them to discover where best practices have and have not been properly applied. The typical teamthink^® reviewer is a supervisor, a member of the quality assurance team, or, in peer-to-peer reviews, it could be anyone.
• How long will it take to have the teamthink^® system running at my company?
  The process varies depending on the size and complexity of different organizations, but a period of 3 months is typical.
• Who has access to the reports?
  Access to reports depends on the level of transparency your organization wants to achieve. With a password protected system, you would have the capability to determine different authorization levels, with individuals having access to more, less or simply different information.
• Can the system handle our load of reviewers and reviews?
  Yes! We are able to host and store millions of live cases on our system.
• How hard is it to maintain and manage the questionnaire?
  Once the questionnaires are live, questions may be added, removed or changed at any time by an individual from your organization or by an Athenium team member. Changes to the questionnaires will not compromise previously collected data from a modified questionnaire, data remains accessible across all time periods.
• Is the system compatible with other languages?
  Yes! In fact, we currently have working questionnaires in languages from all over the world. Examples include but are not limited to: English, Portuguese, Spanish, Italian, German, Russian, Turkish, Korean and Japanese. We are also compatible across different currencies with our system running in 30 different countries worldwide.