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Insurance QA Audit Solutions for Claims and Underwriting Reviews

Bring greater value to your claims quality assurance audits.

QA for Claims

Turn existing insurance quality assurance reviews into systematic performance improvement with measurable benefits. teamthink provides insurance Claims organizations with powerful QA solutions that give them more complete, insightful audits. By aggregating and analyzing QA audit results, teamthink delivers actionable information to improve individual and team performance, decrease claims leakage, and raise customer satisfaction. teamthink works across all lines of business, including auto, property, workers comp, professional liability, and reinsurance.

Achieve the results that our national and international insurance clients have experienced:
  • Optimize your claims performance review process for continuous performance improvement.
  • Reduce claims leakage while strengthening customer service, satisfaction and loyalty.
  • Identify critical quality issues and determine areas requiring immediate attention.
  • See the direct impact of employee behaviors on the bottom line.
  • Adapt our stock reviewer questionnaires for your unique needs, or use your current questionnaires.
  • Precisely compare team and individual performance against organizational goals.
Claims Product Sheet

Athenium Product Sheet

teamthink for Underwriting -- Learn more.

Take the teamthink QA system even farther with the following optional Expansion Modules:

Data Integration: Continuous, efficient import of your data into teamthink.

File Section and Assignment: Quick, accurate selection and assignment of files for review.

Question Level Responsibility: Easily and accurately evaluate the quality plus the efforts of each file contributor.

Development Planning: All-in-one system for performance analysis, action planning, and progress tracking.

Snapshot: Preserve the state of your system at a point in time for records retention.

Athenium Expansion Modules

"As a result of properly leveraging the teamthink system we have experienced an eight point
increase in claim handling quality, which has translated to measurable improvements in Claim
Department financial results"
-- VP of Claims at a major Property and Casualty Insurance Carrier