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Insurance QA Audit Solutions for Claims and Underwriting Reviews
We partner with our clients to deliver QA Audit Solutions for Insurance Claims and Underwriting Reviews

Have you outgrown your QA system?

Insurers rely on their Quality Assurance program for a clear picture of employee performance. However, QA results may be limited by a system that can't keep up with organizational growth, process changes, and fluid business needs. As a result, managers lack the essential information they need to control Claims leakage and Underwriting risk.

If this is your QA challenge, Athenium's teamthink technology is the answer.

Get the solution you won't outgrow.

  • Adapt the system to your requirements. Quickly adjust to new requirements by modifying existing questionnaires and reports or creating totally new ones.
  • Maintain a streamlined QA process. Raise reviewer productivity and accuracy, while meeting your dynamic QA goals.
  • Benefit from our expertise. Profit from our years of experience developing innovative solutions for leading insurers worldwide.
  • Gain Control: Minimize IT involvement, making revisions on your own or with Athenium's knowledgeable support professionals.

Surpass your expectations.

  • Get comprehensive real-time results. Get all
    the information you need, when you need it, for
    timely insight into where performance falls short.
  • Go deeper. Identify the root causes of key issues
    to determine where to best focus your attention.
  • Create a unified system. Integrate data from headquarters, field offices, and lines of business
    into one system for efficient QA audits and comprehensive results.
  • Identify financial impact. Let financial outcomes inform your decision-making by linking issues directly to their effect on leakage and risk.

Maximize the value of QA.

Go beyond the limitations of your current QA system and drive performance improvement across your Claims and Underwriting organizations. Talk to Athenium and learn how teamthink performance improvement solutions can deliver the greatest value for your technology investment.

 White Paper: Claims Audit Survey

Performance Improvement

Vendor Management

Claims Leakage Studies

2013 Industry Survey on QA Practices

25 Questions to a Better QA System.

Quality and

QA Automation

Guidewire Software Announces Athenium, Inc. as a New Solution Partner

Ready for Guidewire integration of Athenium teamthink with ClaimCenter streamlines QA review process for P&C insurers’ claims operations

WALTHAM, Mass. and FOSTER CITY, Calif., November 10, 2017

Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property and Casualty (P&C) insurers, today announced that Athenium, Inc., a provider of insurance QA audit solutions for claims and underwriting, has joined the Guidewire PartnerConnect™ program as a Solution partner. In addition, Athenium’s integration to ClaimCenter®, built for its teamthink solution, has successfully completed the Ready for Guidewire accelerator validation process.

An end-to-end solution for QA reviews, teamthink optimizes the claims and underwriting QA review processes to deliver valuable organizational insights. With this accelerator, access to the Claims QA function performed in teamthink is directly available from Guidewire ClaimCenter. In addition, ClaimCenter data is available within teamthink to complete parts of the review, accelerating reviews.

“Athenium’s teamthink® ensures greater organizational insights and a more streamlined QA review process for insurers,” said Joe Kislo, President and CEO, Athenium. “With our Guidewire partnership and our validated Ready for Guidewire accelerator, the integration between ClaimCenter and teamthink will make it even easier for our clients to promote claims quality improvement.”

Athenium’s Ready for Guidewire accelerator supports insurers by enabling time saving pre-integrated connectivity to teamthink for the following capabilities:
  • Makes Guidewire ClaimCenter data available in teamthink for use in selecting and assigning files for QA review, prefilling responses for reviewers and providing a richer set of data for analytics;
  • Shows teamthink QA review assignments and action items in ClaimCenter; and
  • Provides access to teamthink through ClaimCenter without needing to log in to teamthink separately.

Athenium is now eligible to use the Ready for Guidewire validation mark. This designates that the teamthink accelerator has been through a rigorous review process that supports readiness for integration with Guidewire InsuranceSuite™ products.

“Athenium’s teamthink accelerator for ClaimCenter makes it easier for claims organizations to measure and improve the quality of their operations,” said Becky Mattick, Senior Director, Solution Alliances, Guidewire. “We are pleased to welcome Athenium as a PartnerConnect Solution partner who shares our commitment to helping insurers adapt and succeed.”

About Athenium

Athenium develops quality assurance (QA) solutions that insurance companies use to accurately measure performance and promote quality improvement. Athenium’s claims and underwriting customers use teamthink, its comprehensive quality assurance suite, in more than 50 countries. teamthink encompasses the entire QA review process, from file selection through reviews, reporting, and development planning. The company’s customers experience improved QA processes such as advanced measurements, in-depth analytics, and comprehensive reporting capabilities that support positive movement toward their performance goals.

About Guidewire PartnerConnect and Ready for Guidewire

Guidewire PartnerConnect™ is a global network of select companies that provide consulting services and solutions to enhance, extend, and complement the capabilities of Guidewire products. Our worldwide community helps contribute to the success of our mutual customers in the P&C insurance industry by delivering Guidewire software implementations, value-add solution and technology offerings, and guidance on insurance industry best practices.

Ready for Guidewire accelerators developed by PartnerConnect Solution members have been rigorously reviewed by Guidewire, adhere to Guidewire software design principles, and meet established criteria. The accelerators are published on Guidewire Marketplace and are available for download by Guidewire customers at no charge.

About Guidewire Software

Guidewire delivers the software that Property and Casualty (P&C) insurers need to adapt and succeed in a time of rapid industry change. We combine three elements – core operations, data and analytics, and digital engagement – into a technology platform that enhances insurers’ ability to engage and empower their customers and employees. More than 300 P&C insurers around the world have selected Guidewire. For more information, please visit